Returns Policy
At frenchcountryproducts.com, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care products (e.g., soaps, candles, or skincare items).
- Custom-made or personalized goods.
- Sale or clearance items (unless faulty).
How to Initiate a Return
- Visit frenchcountryproducts.com and log into your account.
- Navigate to “Order History” and select the item(s) you wish to return.
- Follow the prompts to generate a return authorization.
Once approved, you will receive instructions for shipping the item back to us.
Refund Process
- Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
- Original shipping costs are non-refundable unless the return is due to an error on our part.
- Refunds will be issued to the original payment method.
Damaged or Faulty Items
If your order arrives damaged or defective, please contact us immediately via the returns portal on frenchcountryproducts.com. We will arrange a replacement or refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order online.
For further assistance, please refer to our FAQs or reach out through our website.