Frequently Asked Questions

Where do you ship?
We deliver throughout USA. Shipping costs are calculated at checkout based on your location and order size.

How long does delivery take?
Most orders are processed within 1–2 business days. Delivery times vary by region but typically take 2–5 business days after dispatch.

Do you offer international shipping?
Currently, we only ship within New Zealand.

What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay for eligible orders.

Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery for unused items in their original packaging. Please visit our Returns page at frenchcountryproducts.com for details.

Are your products authentic?
Absolutely! We source directly from trusted suppliers to ensure the highest quality.

Do you have a physical store?
No, we operate exclusively online at frenchcountryproducts.com for your convenience.

How can I track my order?
Once your order ships, you’ll receive a tracking link via email.

Do you offer gift wrapping?
Yes! Select the gift wrap option at checkout for a small fee.

How do I care for my French Country products?
Care instructions vary by item—check the product description or labels for specific guidance.

Can I cancel or modify my order?
Contact us immediately via the form at frenchcountryproducts.com. Changes aren’t guaranteed once processing begins.

Do you sell wholesale?
Yes! Inquire through our Wholesale page at frenchcountryproducts.com.

Where can I find your latest collections?
New arrivals are featured on our homepage and social media. Subscribe to our newsletter at frenchcountryproducts.com for updates!

Why is my discount code not working?
Ensure the code is valid, hasn’t expired, and meets any minimum spend requirements. Contact us if issues persist.